MARCELLO RICCIO will be happy to offer a refund on goods returned within 14 days of the date the item is received, for items purchased online only, subject to the following conditions:
-The goods have not been worn and are in the same condition as when they were dispatched, complete with all packaging, certificates, guarantee booklets and the purchase receipt.
-The goods have not been personalised or adjusted or otherwise altered in any way.
Your legal right to cancel a contract starts from the date of the dispatch confirmation, which is when the contract between us is formed. If the products have been delivered to you, you have a period of 14 days in which you may cancel and return the products, starting from the day you received the products. The 24th, 25th and 26th of December and the 1st of January, are exempt from the 14 day period. To cancel a contract, please contact us and we will reply within 2 hours. You may wish to keep a copy of your cancellation notification for your own records. If you prefer to ship to us the goods, please pack your jewellery securely and send it to the address provided. We regret that we are unable to refund any return postage charges including express delivery. We suggest to send all returns by Recorded Delivery to guarantee the safety of your purchase, in case of loss or damage we will not be held responsible. You will receive a full refund of the price you paid for the products. We will process the refund that is due to you as soon as possible and, in any case, that will be within 2 working days from the day we have received the goods back. We will refund you on the credit or debit card used by you to pay.
Your legal right to cancel an in-flight order starts from the date of order sent confirmation, which is when the contract between us is formed. You then have 24 hours in which to contact us to specify cancellation of the order. Post 24 hours, you are entitled to up to a 50% refund which is dependent on the stage of production. This can be subject to review. To cancel an order, please contact us and we will reply within 2 hours. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email, then your cancellation is effective from the date you sent us the email. If you come to us to notify us of your cancellation, then your cancellation is effective from the date we met.
When returning your goods, please note the following:
-All items must be returned in their original condition. If the returned item was found to be used, laser engraved, scratched, damaged or, in any circumstances, not in its original condition, we will not accept the return.
-All jewellery items will require approval before refund is issued.
-The decision as to whether to offer a refund or an exchange is entirely at the discretion of MARCELLO RICCIO Limited.
In the unlikely event that your purchase is found to be faulty, we shall either fully refund the purchase price, repair the faulty item or provide a replacement. If we comply with this condition, we shall have no further liability to you.
Please note that all items that are claimed to be faulty are subject to examination by experts. We are not liable for any lost or damaged packages. Your statutory rights are not affected. For more information relating to returns and refunds, please contact us.