The MR Guarantee will see that all your jewellery is:

-Finished defect-free. Our quality standard mandates that specifications should be met every time.
-Hallmarked. Recognising it is made from precious metals.
-Created with authentic natural gemstones. All our gemstones have been professionally identified and certified.

For the following points the MR Guarantee does not apply to sale merchandise or on our jewellery items with a retail price of less than £500:
-A one-time free re-plating of your jewellery.
-A one-time free maintenance of your jewellery.

The MR Guarantee does not cover wear and tear, accidental damage, unreasonable or negligent use nor routine maintenance.
Your statutory rights are not affected and all rights and benefits under the MR Guarantee are additional.
If you need to exchange or return an item(s) purchased through MR, to ensure and arrange a hassle-free return, you must email us to arrange the return of the item within 14 days after receiving the item, and 7 days if you have purchased the goods in person. We cannot accept any form of return after these periods. Any unauthorised returned items will not be accepted nor be our responsibility.

For more information relating to returns and refunds, please read our page Returns & Refunds or contact us at