Returns & Exchanges

We are pleased to offer returns and exchanges on eligible items purchased through our website, subject to the conditions outlined below.

You have the right to cancel your order within 14 days of receiving your item. To exercise this right, you must notify us within 14 days of delivery. Once you have notified us, you must dispatch the item to us within 14 days.

To be eligible for a return, items must:

• Be unworn, unused and in their original condition.
• Be returned with all original packaging, certificates and documentation.
• Not show signs of wear, oxidation, abrasion, impact damage, exposure to chemicals or any other deterioration in condition.
• Not have been engraved, resized, personalised, customised, altered or repaired by a third party.

All returned items are subject to inspection upon receipt.

If a returned item is found not to be in its original condition, we reserve the right to refuse the return, make an appropriate deduction from any refund to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the item, or deduct any reasonable costs incurred in restoring the item to its original condition.

For hygiene reasons, earrings are generally non-returnable once delivered unless otherwise agreed prior to purchase. Earrings may be accepted for return under specific circumstances however, a restocking fee may apply. Where an exception is granted, the earrings must remain unworn and in their original condition.

Bespoke, Customised & Personalised Orders

Bespoke, made-to-order, customised, engraved, resized or personalised items are non-refundable and non-returnable unless otherwise agreed prior to purchase.

For bespoke commissions, cancellation may be requested within twelve hours of placing the order. Cancellation requests received after production has commenced may not be possible and any costs incurred may become payable.

Exchanges

Where eligible, returned items may be exchanged for another item. If the replacement item is of a higher value, the difference must be paid before dispatch. If the replacement item is of a lower value, the difference will be refunded to the original payment method.

All exchanges are subject to inspection and approval of the returned item.

Christmas Returns

Orders placed between 15th November and 24th December benefit from an extended returns period. Eligible items purchased during this period may be returned until 6th January, provided they comply with all other conditions of this Returns & Exchanges Policy.

This extended returns period does not apply to bespoke, made-to-order, customised, engraved, resized or personalised items, nor to earrings unless otherwise agreed prior to purchase.

European Union & International Orders

European Union Orders

Customers residing in the European Union may have a statutory right of withdrawal for eligible online purchases. This right generally allows customers to cancel their contract within 14 days of receiving the goods.

To exercise this right, customers must notify us of their decision to withdraw within the applicable period and return the goods in accordance with this policy.

The right of withdrawal does not apply to items that have been made to the customer's specifications, personalised, engraved, resized, customised, earrings or otherwise clearly tailored to individual requirements.

Customers are responsible for any return shipping costs unless otherwise agreed.

For deliveries where an express service including duties and taxes has been selected at checkout, import duties and applicable taxes will be covered as part of the delivery service.

For deliveries where an express service including duties and taxes has not been selected, customers are responsible for any import duties, customs charges, taxes or local fees that may apply in their country of residence.

International Orders

Customers residing outside the United Kingdom and European Union are offered a 14-day return period from the date of receiving their order. To exercise this right, customers must notify us within 14 days of delivery and return the item to us within 14 days of notifying us, in accordance with the conditions outlined in this policy.

Customers are responsible for any return shipping costs unless otherwise agreed.

For deliveries where an express service including duties and taxes has been selected at checkout, import duties and applicable taxes will be covered as part of the delivery service.

Return Shipping

Customers are responsible for arranging and paying for the return shipment of eligible items. Original delivery charges, express delivery services, customs duties, taxes and any delivery upgrades are non-refundable.

We strongly recommend using a fully insured and trackable delivery service, as we cannot accept responsibility for items lost, stolen or damaged during return transit. Alternatively, a collection service may be arranged upon request for an additional fee.

Inspection of Returns

All returned items undergo a quality inspection before a refund, exchange or credit is approved.

Should an item be returned showing signs of wear, damage, oxidation, abrasion, or any condition that prevents it from being resold as new, we may:

• Refuse the item and return it to you; or
• Provide a quotation for any restoration work required to return the item to its original condition.

Refunds

Approved refunds will be processed to the original payment method used at checkout.

Once the returned item has been received and approved, refunds are normally processed within 2-4 working days.

Depending on your payment provider, funds may take additional time to appear in your account.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible with photographs and details of the issue.

All items claimed to be faulty may be inspected by our experts and/or assessed by independent appraiser where necessary before a decision is made.

Where an item is confirmed to have a manufacturing fault, we may, at our discretion and in accordance with your statutory rights:

• Repair the item;
• Replace the item; or
• Provide a full or partial refund.

Damaged Items

If your order arrives damaged, please notify us within 48 hours of delivery and provide clear photographs of the item and its packaging. This timeframe allows us to investigate the matter promptly.

Please retain all original packaging until the matter has been resolved, as this may be required. All reports of damaged items will be reviewed by our team and may be inspected by our experts before a resolution is provided.

This policy does not affect your statutory rights under applicable consumer protection legislation.